There might be only one real criteria for the best chat app for your team: How easy it is for everyone to use. With dozens of great video and text chat apps for teams—each of which include quite similar features—the deciding factor is often down to the way your team works. Google Hangouts quickly became that default, easiest-to-use video calls option for many teams thanks to it running in your browser and being deeply integrated in Google's other apps. Create a new Google Calendar event, and you'll get a Hangouts video chat link included automatically—and can pick up your chat conversations right inside Gmail.
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